Zinus Cloud Mattress Review for 2021

Choosing a mattress is one of those big life decisions that we all have to make. Although choosing the right mattress to avoid pain is key to a good night’s sleep, the process can be daunting.

However, there are many great brands out there that make online shopping easy and provide comprehensive information such as charts, online chats, complete virtual solutions and more.

Zinus is one of those companies. They offer a number of options including the popular Zinus Cloud mattress.

Let’s take a look at this mattress company so you can make an informed decision about whether Zinus is right for your home.


  • Affordable. Compared to other mattresses on the market, the Zinus Cloud is quite cheap.
  • Good trial version and guarantee. When purchasing a Zinus mattress, customers receive free shipping, a 100-night sleep test, a 10-year warranty and access to 24-hour customer service.
  • Simplified selection. While Zinus offers a variety of mattress options, the company makes it easy for customers to find what they’re looking for with their quiz. It helps people identify their sleep needs and choose from there.
  • Financing available. Zinus is working with Affirm for affordable funding.
  • CertiPUR-US certified. The Zinus Cloud is certified as free of ozone-depleting substances, mercury, lead and other potentially harmful substances.


  • Not removable cover. Removing the cover of the Zinus Cloud can damage the mattress as a whole and impair the fire protection barrier.
  • Not ideal for sleepers who want plush comfort. Some customers complain that the mattress does not inflate to the correct height and is extremely firm.
  • Customer complaints. Some Zinus customers complain about Zinus customer service.


The majority of foam mattresses are now in the lower price segment at around $ 1,000. Some can go as high as $ 2,000 or more depending on the brand and additional add-ons.

The prices for the Zinus Cloud mattress are well below the market standards for modern mattresses. Here is a breakdown of the cost for each size:

  • Type: foam
  • Height: 8-12 inches
  • Good for: Sleepers who need firm support and those who sleep on their backs

The Zinus Cloud mattress is a medium-hard full foam mattress with four foam layers. The top has a quilted microfiber cover.

Zinus says the mattress provides pressure relief. However, there are some customers who find this mattress too firm and uncomfortable.

The foam used in this mattress is CertiPUR-US certified and therefore free of ozone-depleting substances. It is also free of mercury, lead, and formaldehyde.

The Zinus Cloud mattress is ideal for back sleepers who want to relieve their body. Side and stomach sleepers may find this mattress too hard.

However, body weight and personal preferences also play a role in how firm a mattress feels to you.

Zinus is offering a free trial period so you can test the mattress and decide if it will work for you.

Buy the Zinus Cloud mattress online.

You can purchase a Zinus Cloud mattress directly from the Zinus website. You can buy it too Amazon.

Zinus offers sales from time to time.

A 2003 study of people with lower back pain found that a medium-firm mattress was the best at relieving pain. The Zinus Cloud mattress is a medium hard choice, so it can work well for you if you have back pain.

Back sleepers will also find this mattress a good choice. Side sleepers and stomach sleepers are unlikely to find this mattress soft enough for their sleeping style.

If you sleep on your side or on your stomach, the Zinus Cooling Green Tea Gel Memory Foam Mattress may be a better choice.

Zinus doesn’t have a good reputation in the Better Business Bureau (BBB). They currently have an F rating.

Several customers suggest that their mattresses could not be decompressed to the suggested size and that the sizes are incorrect for some of their mattresses.

The company’s rating for Trustpilot doesn’t get better with 2.8 out of 5 stars.

One of the main complaints with this website is that they lack customer service because they don’t back their guarantee. Customers recommend buying the mattress from Amazon instead.

A class action lawsuit was filed against Zinus in March 2020. It was alleged that the company’s mattresses released fiberglass when the outer shell was unpacked. This is probably why not all mattress covers are removable.

The mattress product designers are based in South Korea and the production facilities in Xiamen, China.

Some reviews on the Zinus website and on Trustpilot are positive. Positive reviews say Zinus has excellent service and staff who are quick to respond to questions.

However, both BBB and Trustpilot reviewers say that Zinus customer service isn’t the best. Most problems are due to shipping, warranty, and service issues.

The reviews on Amazon are mostly positive. However, there are some customers who say the mattress is too firm or does not inflate fully.

The Zinus Cloud mattress is rolled up and delivered in a box.

If you order directly from Zinus, it will take approximately 7 working days from the time you place your order for your mattress to arrive. You will receive a shipping confirmation 2 days after your order.

The mattress smells after opening. This outgassing odor often occurs with memory foam mattresses. It should go away within 2-3 days.

The 10 year limited warranty does not apply until the return window has expired.

Removing the mattress cover will void the guarantee. The warranty does not apply to body prints less than 1.5 inches that are not related to sag in the foundation, box spring, platform or mattress.

If you don’t like your Zinus Cloud mattress, you can contact the company within 100 days for a full refund.

If your mattress is already decompressed, you can donate it to a nonprofit or recycle it. You will need a receipt with proof of disposal with the address and contact number of the place where you disposed of your mattress.

The Zinus Cloud mattress is a great option for people looking for a foam mattress at an affordable price.

It’s probably not a great choice for side and stomach sleepers, but it’s great for back sleepers.

While the Zinus mattress cover issue is resolved, there are other customer service issues. Keep this feedback in mind when considering a Zinus mattress.

Robin Mosley is a Chicago-based writer. Her work has been featured in publications such as Food and Wine and The Kitchn. Her work deals with food, games, or business related to intersectional identities. You can keep up with her on Twitter or on her website.

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