Thousands of Dubai residents seek to get rid of used furniture, appliances amid COVID-19

Dubai City Council saw a significant increase in public inquiries about their bulky waste disposal service during the year.
Photo credit: DM

Dubai: Thousands of Dubai residents sought a community service during the COVID-19 pandemic to dispose of bulk materials such as home furniture and used electrical and electronic equipment.

Dubai’s city council recorded a significant increase in public inquiries about the disposal of bulky waste during the year, the agency said on Monday.

“From the beginning of 2020 to mid-December, the municipality received 13,002 applications for the disposal of bulky waste, while 9,602 applications were submitted in the same period of the previous year, which corresponds to an increase of 35 percent,” said the municipality in a media statement.

Public awareness

Abdulmajeed Abdul Aziz Al Saifaie, director of the waste management department, said the increased number of inquiries the department has received shows the level of awareness of the public about the services provided by the community and the correct way to get rid of bulky waste is. He said it also shows the effectiveness of the electronic awareness efforts the community is conducting through social media channels, lectures, and field programs.

He said that this service is being offered by the community in accordance with the guidelines of the wise government aimed at strengthening the emirate of Dubai’s preeminent position in the service, environment and community happiness.

Who can use the service and how?

Dubai City Council allows individuals to apply for a bulky waste disposal service that includes home furniture, used electrical and electronic equipment. This contributes significantly to the preservation of the aesthetic and cultural appearance of the city, emphasized the official.

Saifaie emphasized that the bulky waste disposal service, which has been made available to the public since 2005, is one of the most important initiatives and services that are made available to the public around the clock with no hassle.

It is available 24/7 through the Dubai app for people living in the Emirate of Dubai, except in real estate development zones and free zones.

“Seniors and determined people can easily apply for the service by calling the Dubai Municipality Call Center at 800900,” he said.

How is the service provided?

This service is provided by a qualified work team with a work program in the morning period from Saturday to Thursday. A tablet app is made available to supervisors and the requests are sent to the field service team.

The fulfillment of requests from members of the public will be followed up and the quality of the services provided to them will be ensured.

The bulk waste collected in the city is used by companies specializing in recycling, which in turn sort the waste and reuse and recycle most of it.

Coordination will be in place with the administration of facilities and developers in the real estate development areas to provide programs for the proper disposal of bulky waste to facilitate the residents of these areas and to follow the correct waste disposal procedures, which is the role of the community strengthens these authorities in maintaining the cleanliness of the emirate of Dubai, which is one of the cleanest cities in the world.

Safety measures

Saifaie pointed out that despite the COVID-19 pandemic crisis and restricted mobility, service continued by following the precautions taken by the field service team.

Safety measures have been put in place to protect the workers providing the service and customers by maintaining the safe distance and public health and safety procedures while the service is being provided and customers are being handled

In addition, all safety requirements have been set for the team, including personal protective equipment for workers and personal safety and sterilization materials for daily use.

Social responsibility

The municipality said that the bulky waste disposal service was strengthened and developed in the previous period because the needs of customers were understood and met, which is one of the priorities of the Dubai government, and that the development of government services with social responsibility is one of them of the main pillars in the municipality of Dubai.

The community has relied on the conduct of studies to measure the opinion of the community and customers, and to monitor performance and observations to develop and calculate the general happiness index for this nonprofit service. The community’s satisfaction rate for the bulky waste disposal service reached 94 percent last year, and the community plans to increase that to 100 percent this year, the press release said.

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