Mattress Features & Company Policies Compared

Many online mattress offers appear to be similar at first glance. You might feel overwhelmed by the options, and we get it! That is why we created these comparison guides so you can buy a new mattress.

This article explains the differences (and similarities) between the Saatva and WinkBed mattresses. We’ll give you a brief overview of the two companies and go deeper to compare their policies and reputations.

Here’s a quick comparison of The WinkBed and Saatva Classic:


The WinkBed mattress

  • Height: 13.5 in
  • Strength: Available in 4 firmness levels including soft, luxurious (medium), firm and plus
  • Guarantee info: Lifetime guarantee

The WinkBed mattress has a pillow and a gel foam, which is used for pressure relief and temperature regulation.

Reviewers with back pain report restful sleep with this model. However, some customers complain that the most solid option is a little too rocky.

Overall, the mattress gets high reviews from customers who say it offers good pain relief and decent edge support. Customers add that they don’t notice when their partner gets in and out of bed too.

Buy the WinkBed online.


Escort Classic mattress

  • Height: 11.5 or 14.5 inches
  • Strength: 3 firmness options including plush soft, luxury firm (medium) and firm
  • Guarantee info: 15 year guarantee

As with the WinkBed, you can choose between different firmness levels when purchasing the Saatva Classic.

The hybrid construction with steel coils is supposed to provide support, while a pillow is supposed to add some softness. Critics love the Saatva’s luxurious, padded feel.

However, many customers notice that the mattress tends to be on the firmer side – even the plush soft version.

Although the cooling capacity of the mattress is not specifically mentioned, the reviewers state that the mattress helped them avoid overheating.

Buy the Saatva Classic mattress online.

This is how the delivery differs between WinkBeds and Saatva. Regardless of where you get your mattress from, expect delivery delays related to COVID-19.

WinkBeds delivery

WinkBeds offers free shipping via UPS. Shipping within the adjacent US is free. It only includes delivery to your doorstep.

Delivery delivery

When you purchase a Saatva mattress, receive free white gloved delivery within the adjacent US. This includes setting up and removing your old mattress.

This is how companies differ in terms of customer service policies.


The WinkBed comes with a 120-night trial version. You must try the mattress for at least 30 days before WinkBeds will accept a return or exchange.

Once you return a mattress, you are no longer entitled to the trial period for future mattress purchases. For the exchange, you will be given 60 nights to try out the second model.

The mattress comes with a lifetime warranty that covers indentations of 1.5 inches or more. The full details of the warranty can be found here.


You have a little more time to try the Saatva with 180 nights. If you return it during the trial period, you’ll get most of your money back, other than a $ 99 shipping fee.

If you exchange the mattress, you will not be able to try it for another 180 nights or receive a refund.

The mattress also comes with a 15 year, non-pro-rata limited warranty. This includes replacements within the first 2 years with no questions asked.

Both the Saatva Classic and the WinkBed contain mattress foams that are CertiPUR-US certified. This means they don’t include:

  • Heavy metals like lead or mercury
  • PBDE flame retardants
  • Phthalates
  • formaldehyde

The WinkBed mattress also contains materials that are certified according to OEKO-TEX Standard 100. This means that the mattress has been independently tested for harmful substances.

According to the mattress product page, the Saatva Classic has a seal of approval from the Congress of National Chiropractic Associations.

What do these certifications mean?

Generally, an independent third party reviews the mattresses for the health and safety of certain materials. These materials can affect indoor air quality, which is why they are important factors for some people.

Both companies have relatively similar reputations. We could not find any information on current litigation related to business practices.

The main difference is that Saatva is a slightly older company compared to WinkBeds, so it has had more time to build positive credit.


WinkBeds is not accredited by the Better Business Bureau but has a B rating. There are only two reviews for the mattress on Trustpilot, both positive.


Saatva is accredited by the Better Business Bureau and has an A + rating. It also has top reviews on Trustpilot.

Both companies typically have positive reviews from customers across the board. The mattresses score for both comfort and quality.

WinkBeds is only 6 years old so there aren’t too many customer reviews relating to durability. However, Saatva has been around for 10 years and seems to have received high praise from customers for the durability of the mattress.

Saatva and WinkBeds are also getting positive comments on their customer service. However, both companies have filed some complaints on the Better Business Bureau website.

Some of the recent complaints about problems with Saatva delivery may have to do with delays related to pandemics.

As for WinkBeds, the few complaints come mainly from people who have received defective mattresses and allegedly had back pain.

Saatva Classic and WinkBed mattresses are popular models from companies with solid reputations. Both Saatva and WinkBeds make their mattresses in the USA. You also commit to using high quality materials.

Both mattresses receive top marks from customers and are available in different firmness options. Since they are both hybrid mattresses, they offer a lot of support that lands on the firmer side, so they may not be the ideal choice for people who prefer a softer bed.

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