High number of complaints against furniture removalist sparks concern

The growing number of complaints against a Melbourne-based furniture remover operating on a national basis has raised concerns about a public warning from consumer protection agencies.

The warning relates to Ajanvi Pty Ltd, trading as My Moovers and operating the website www.mymoovers.com.au, which has generated complaints from 47 consumers in WA so far this year. The warning applies only to this specific business unit and not to any other company with a similar sounding name.

Issues raised in the complaints filed against My Moovers relate to late or absent arrivals, damage to goods, untrained or incompetent contractors, use of poorly equipped and under-sized vehicles, and in one instance even payment before the work is completed.

Consumer Protection Commissioner Penny Lipscombe said the disappointing experiences of many My Moovers customers were unacceptable.

“When the moving van did not show up on the agreed date and time, the customers found themselves in an extremely stressful position, having to hectically make other arrangements to vacate their home or office within a strict period, often the next day.” Said Mrs. Lipscombe.

“Some older customers who booked packers to arrive the day before their planned move had to pack their own goods when they didn’t show up either.

“Calls from disgruntled My Moovers customers went unanswered, or when answered, bad excuses were made for not showing up, such as’ the truck is in traffic ‘and assured that’ the truck would be arriving soon “but that never happened.

“One customer said it was evident that the moving companies that showed up had no experience, adequate equipment, and were providing such poor service that he asked them to leave and cancel the booking. Another customer reports that their credit card was charged $ 1,500 after a no-show.

“Attempts to get consumer refunds on deposited deposits have been thwarted due to lengthy delays. Some unhappy customers have managed to get a chargeback from their bank for unperformed moving services.

“Other complaints concern damage to both the outgoing and incoming objects, as well as the objects being moved. In one case, repairing a utility pole cost the consumer $ 300 to repair.

“We recognized that My Moovers worked together during the referral process to resolve most of the issues, but the volume and nature of the complaints are worrying.

“Given the high number of complaints and this retailer’s track record, consumers looking for moving services should avoid using My Moovers and seek out other more reliable providers.”

General advice was given to consumers on October 15, 2020 in relation to hiring a moving company: choose your moving company wisely as fraudulent operators attract complaints

“Avoid traders are posted on the websites of the Australian Fair Trading and Consumer Protection Authorities, so it is always important to do searches on their websites and check reviews before starting a business,” said the Commissioner.

Consumers who have used My Moovers unsatisfactorily and have not yet filed a complaint are encouraged to do so online via the consumer protection website

/ Public release. The material in this public release is from the original organization and may be of a temporal nature and edited for clarity, style and length. Full view here.

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