Alabama Power reopens business offices, appliance centers after ‘thoughtful and detailed’ planning – Yellowhammer News

After careful and detailed planning, Alabama Power is reopening business offices and appliance centers

Alabama Power Company customers and customer service representatives alike are delighted to see the company reopened its local business offices and equipment centers this week to do so responsibly.

Customer service representative Chasaney Hayes said she was thrilled to have the doors of Alabama Power’s business office and equipment center in Montgomery open again.

“I’m looking forward to the opening so that I can be of service to customers who prefer face-to-face interactions,” said Hayes. “We are returning to a sense of normalcy.”

She is one of several customer service representatives serving Alabama Power customers in and around the riverside region. Hayes said that she and her colleagues have not seen the friendly faces of the customers since the company adjusted the walk-through processes in its business offices in March due to the coronavirus.

Helping customers affected by COVID-19 with bespoke solutions tailored to their needs remains a priority as Alabama Power remains compassionate in its management of the pandemic. As part of this solution, the company announced this week that it has resumed walk-in operations in its business offices and appliance centers in a safe and prudent manner.

“We’re making it a safe place for our customers and employees,” advised Hayes. “There will be signage to encourage social distancing and sanitize your hands with our sanitizing stations. I’m curious how it goes. “

Alabama Power has determined that their offices are in accordance with best practices when it comes to security. Walkable customers are asked to obey the signs in the offices to ensure CDC guidelines are followed to protect the wellbeing of their customers and employees. Limited customer capacity in offices has also been implemented.

“Customers visiting their local office will be installing new security updates and precautions to protect the wellbeing of themselves and our employees,” added Jonathan Porter, senior vice president of customer operations, Alabama Power. “We have been careful and detailed in our plans to provide the safest and best experience for our customers.”

This is nearing the end of Alabama Power’s six-week transition to normal business operations.

Since the declaration of a state of emergency in March, Alabama Power has not voluntarily disconnected or delayed charging customers affected by COVID-19. The company will not disconnect customers until September 28, when normal business operations resume.

However, this does not mean that customers who have been affected by the pandemic and cannot pay their full bills will be separated at this point.

Alabama Power offers bespoke solutions to meet each customer’s unique needs and circumstances as each continues this unprecedented time together.

As part of its ongoing customer support service, Alabama Power announced that it is offering a brand new, easy-to-use payment plan service to assist customers with economic or medical difficulties related to coronavirus.

According to reports, customers with payment plans can spread their energy bill balances over several months. To log in, customers can visit this website or use the automated telephone system at 1-800-245-2244.

The company emphasized that it will continue to “work individually with customers on payment support resources” and “will use multiple channels to inform customers of payment options in order to maintain service.”

In addition, Alabama Power has several ongoing programs designed to help low-income, elderly, or disabled customers with their energy bills.

These programs include the following:

• Project SHARE: Project SHARE is a program in partnership with the Salvation Army that helps pay energy bills for low-income Alabamians who are 60 years of age or older and / or disabled. Customers wishing to request energy assistance can apply at their local Salvation Army office or by calling 205-328-2420. Alabama Power customers interested in helping others can donate by selecting the Project SHARE check box on their Alabama Power bill.

• The Alabama Business Charitable Trust Fund: The ABC Trust works with local action agencies to help cover heating and cooling costs for low-income families and those struggling with temporary financial problems. Interested customers can contact the Community Action Agency in their district. Please visit for more information. Click the What We Do tab, click Community Support, then click ABC Trust.

• Energy Bill Discounts: Customers who receive an Additional Safety Income (SSI) or Medicaid for Low Income Families (MLIF) receive discounts. The discount includes $ 14.50 for customer fee. Eligible customers can register at any Alabama Power office or by calling 1-800-245-2244.

Customers should also note that Alabama Power recently announced that it is offering expedited relief to all customers. The typical customer is expected to receive a $ 25 credit on their September bank statement in October as fuel costs are lower than expected. Read more here.

This invoice credit is in addition to a 3% price reduction Alabama Power customers will experience earlier this year. In total, the company’s customers will receive benefits of around $ 300 million for 2020.

Sean Ross is the editor of Yellowhammer News. You can follow him on Twitter @sean_yhn

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